Tuesday, September 14, 2010

How to help someone use a computer

"If it's not obvious to them, it's not obvious."

This has relevance to me because when asking for help and then receiving an answer I always think 'that was so obvious,' or 'why didn't I think of that.' I'm glad that people do not actually say these things to me though. I think that it is important not to try to belittle people or make them feel dumb or that they didn't try hard enough.

"When they do something wrong, don't say "no" or "that's wrong". They'll often respond by doing something else that's wrong. Instead, just tell them what to do and why."

It is important never to tell a learner that thery are wrong. This will discourage them from taking risks in the future. This rule could even be applied in other areas of learning. There are ways to say the same thing but without having the same effect.

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